Nest takes great pride in the selection of merchandise we choose to sell, and we believe that we can work together with our customers to ensure every purchase is a positive experience. Our merchandise is carefully inspected before it leaves our store, but in the event you are not satisfied with your purchase (or gift), simply follow the instructions below. Feel free to contact us via email at firstname.lastname@example.org if you have any questions regarding our return policy.
Any item on our website can be returned for a full credit as long as we receive the item back at Nest, in its original condition, no later than 30 days from the day the order was placed. Shipping charges are not refundable and will be deducted from your credit. For a merchandise return, please follow this procedure:
Package your return in a way to ensure safe transportation. Include a copy of your invoice (invoice was in the box with your item) and send to:
Because merchandise purchased specifically for holidays is time sensitive, we can take returns only if they are received back in original condition no later than ten days from your date of purchase. We cannot accept returns of holiday specific merchandise after the associated holiday has passed. Please see procedure above for details on where to send.
Special order merchandise is custom made upon order and is non-returnable and non-refundable. Special orders taken in-store require a 50% deposit, non-refundable after 24 hours. Online special orders have a 50% cancellation fee if the order is cancelled more than 24 hours after placement.